Return and Refund Policy

At Roviory, we prioritize your peace of mind. We are dedicated to ensuring a serene shopping experience and promise to resolve any issues or disputes as quickly as possible. This policy explains how returns, exchanges, and refunds are handled with fairness and transparency.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return:

The item must be in the same condition as received.
Unused, unworn, and with original tags (if applicable).
In its original packaging.
Accompanied by a receipt or proof of purchase.

2. How to Start a Return

To initiate a return, please contact us at: support@roviory.com. If your return request is approved:

We will provide a return shipping label.
You will receive detailed instructions on how and where to send your package.
Important: Items sent back without first requesting a return and receiving authorization will not be accepted.

3. Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

4. Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

Perishable goods (such as pet food or treats).
Custom or personalized products.
Personal care items (such as grooming or hygiene products).
Hazardous materials, flammable liquids, or gases.
Original shipping fees paid at checkout.
Sale items and gift cards.

5. Exchanges

The fastest way to get the item you want is to return the original item. Once the return is accepted, place a new order for the replacement item.

6. European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unused, in its original packaging, and include proof of purchase.

7. Refunds

Once we receive and inspect your return, we will notify you of the refund status.

If approved, refunds are issued to your original payment method.
Please allow up to 10 business days for the refund to be processed by our team.
Note that your bank or credit card provider may require additional time to post the refund. If more than 15 business days have passed since approval, please contact us at support@roviory.com.